Delivery Policy
Here are a few things you need to know about how we deliver to you.BALI
Delivery 6 days a week Monday to Saturday
Orders received before 08:00 will be delivered the same day before 17:00 with for the following minor exceptions:
– Orders for Starter Lab before 20:00 to be delivered the following day before 17:00; and
– Orders for Jiva Creations before 00:00 to be delivered the following day before 17:00.
Orders received on Saturday after 8:00 and on Sunday will be delivered on the following Monday before 17:00.
Area, Delivery Time and Minimum Order
| Area | Estimated Delivery Time | Minimum Order for Free Delivery |
| Denpasar, Gianyar | 13:00 – 17:00 | no minimum order |
| Badung, Bukit | 13:00 – 17:00 | no minimum order |
| Tabanan | 14:00 – 17:00 | 500,000 |
| Bangli, Karangasem, Klungkung | 14:00 – 17:00 | 1,500,000 |
| Buleleng, Jembrana | 15:00 – 17:00 | 3,000,000 |
What’s my postal code? Click here to find your Bali postal code
REST OF INDONESIA AND THE WORLD
Orders received before 08:00 will be processed the same day. We use J&T Express for deliveries within Indonesia and DHL for deliveries to the Rest of the World.
We will notify you of the delivery cost once you have placed your order and require payment before your order is processed.
If you have any questions regarding orders for Rest of the Indonesia and the World please contact us.
JAKARTA
– Orders received before 08:00 will be processed the same day. We use the three-day delivery service provided by J&T Express.
– We do not deliver fresh fruits, vegetables, dairy products, or drinks outside of Bali.
– The delivery cost per kilogram is IDR 24.000.
– We will notify you of the delivery cost once you have placed your order.
– Once your order has been processed we will email your J&T Express tracking number.
PAYMENT METHODS
We accept Cash-on-delivery (CoD), Credit Card or Paypal in Bali and Bank Transfer, Credit Card or Paypal for Jakarta, Rest of Indonesia and the World.
